Return & Refund Policy
First and foremost we are here to go the extra mile to resolve any problems you have with your order.
Because our items are fully personalized, we don’t accept any returns except for the delivery of false products. Our products are solely personal and produced upon your request. If you order via the custom order forms, you’ll have the proof option to approve the design before it is produced. This step is to make sure you’ll get a design that you are happy with. If you order via our soundwave editor, you’ll be able to see an order mockup before purchasing. For the reasons stated above, we do not accept returns. If the product you created and ordered on our website is different than the one you received, we will either send you a new one or make a refund within 14 days from your request. If you cancel your order before we ship your items, we will make a full refund with a deduction of $25 designing fee.
We do not accept refund requests for digital items due to their nature.